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REFUNDS & CANCELLATION POLICY
At Rigo's Moving & Storage, Inc. We belive on mutually trustful and ethical relationships will all of our customers. We want to please all of our customers to give us a common courtesy call on their behalf and give us an advanced notice of cancellation or rescheduling. Unfortunately, many clients give us last minute cancellations and even “no-shows”. We are not different from many other small businesses and has certain expenses associated with last-minute cancellations. Lost opportunities, paid wages, fuel and vehicle amortization - are all examples of the losses that we experience when customers choose not to move at the last minute or don’t open the door upon arrival. Please review carefully our Cancellation, Re-Scheduling and “No-show” policies below to familiarize yourself with them.
Reservation Deposit – After a reservation request is received, our agent will email you a deposit invoice to submit a one-time payment in order to secure your moving date. Deposit amount will depend on the complexity of your move, and the number of movers ordered. Deposits are fully refundable, as long as cancellation notice is submitted within 48 hours before the actual move.
Cancellations – In order to receive a full refund of your reservation deposit please give us a call or send us an email with your cancellation request at least 48 hours before the actual moving date. If you cancel with less than 48 hours before your move we will have to charge you for one hour of service, If you cancel 24 hours before your move we will have to charge you 2 hours of Service.
Re-Scheduling – We strive to provide flexibility for our customers. Re-scheduling requests are honored only after a telephone conversation with our agents at least 48 hours before the move, and subject to crew availability and pricing changes. If you reschedule within less than 48 hours before your move we will have to charge you for one hour of service. If you reschedule 24 hours before your move we will have to charge you 2 hours of Service.
“No Show” Policy – Once you submit the moving reservation you expect the professional movers to be on time to move you. Once we collect the reservation deposit, we commit our movers to provide service for you, and expect the customers to meet them. If we arrive at your location and you are not there or cancel when the movers are already on their way there will be a charge of 2 hours of service.
Late Notice Cancellations - Moves that are canceled by customers after 6PM a day prior to the move are subject to a minimum of 2 hours service charge. Our office staff work until 6PM, and re-open at 8AM the next morning. Therefore we cannot change the schedule of moving crews that are dispatched to the parking lot before 8AM.
Long Distance Moves or Flat Rate Prices - We are not able to reschedule your move due to the price (flat rate) that was given specifically for that date and time. As the rate was provided earlier which specifically designed around a certain pickup and delivery date and time. Changing one or another will lead to flat rate price change. You must contact our office to see if it's possible to make any changes. If we cannot reschedule your move based on new information, causing the cancellation of your request, the deposit will not be refunded or a 2 hours minimum quote amount (Depending on the number of movers you requested) will be billed to your credit card.
Refunds on Moving Services. As we are a service provider we do not do any refunds after we show up to your move. If for any reason we are unable to complete your move due to (A third party inconvenience, Any inconvenience on your side or due to security regulations.) After showing up to your move we have to charge for the amount of hours we worked or for the minimum of 2 hours If we are less than 2 hours at the job site (NO EXCEPTIONS).
Refunds on Merchandise (Moving Supplies Only). You can return any supplies that you buy from us within 30 days of the purchase of your merchandise, you have to return any merchandise in new condition including original packaging and accessories. If merchandise is found to be defective we are currently unable to accept returns of opened items, or items returned more than 30 days after the purchase date. All returns must be done at our store 4385 E. Olympic Blvd Los Angeles, CA. 90023.